Privacy Policy
Last updated: 29 July 2026
Sprout Lactation (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through sproutlactation.com.au, why we collect it, how we use it, and the choices you have.
We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Sprout Lactation is a lactation consultancy operated by Alicia Rakos, International Board Certified Lactation Consultant, based in the Redlands, Queensland.
Contact: [email protected]
What we collect
When you browse the site
Standard technical information such as your IP address, browser type, pages viewed and time of visit. This is collected automatically by our hosting provider and any analytics tools we use.
When you book a consultation or place an order
Your name, email address, phone number, billing address, the service or products you selected, and your appointment date and time.
When you complete a pre visit form
Your home address and suburb, a contact number for the day, parking and access details, whether pets or other people will be present, and any notes you choose to give us so the visit runs smoothly.
When you subscribe to our newsletter
Your email address, and your first name if you provide it.
When you contact us
Whatever you include in your message.
Payment information
We do not collect or store your card details. Payments are processed by our payment provider, and your card information goes directly to them.
Health information
If you receive a consultation with us, we may record clinical notes about you and your baby as part of providing care. Health information is treated as sensitive information under the Privacy Act and is subject to stricter handling.
We collect health information only with your consent and only where it is directly related to providing your care. Clinical records are kept separately from this website and are not stored in the website database.
Why we collect it
We use your personal information to:
- Provide the consultation or product you have booked or bought
- Confirm your appointment and send you reminders
- Arrive at the right address, at the right time, and get to your door
- Answer your questions and provide follow up support
- Process payments and issue receipts
- Send you our newsletter, if you have asked to receive it
- Meet our professional, insurance and record keeping obligations
We do not sell your personal information, and we do not share it for anyone else’s marketing.
Who we share it with
We share personal information only where it is necessary to run the business:
- Our website host and email provider, who store the data on our behalf
- Our payment provider, to process your payment
- Our email marketing provider, if you have subscribed to our newsletter
- Your health fund or referring practitioner, only where you have asked us to
- Anyone else, only where you have given consent or where we are required by law
Some of these providers may store data outside Australia. We take reasonable steps to use providers that handle information securely.
Cookies
Our website uses cookies to keep your shopping cart working, remember you between pages, and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the site may stop working properly if you do.
How long we keep it
We keep order and booking records for as long as we need them for tax, insurance and professional obligations, generally seven years. Newsletter subscriptions are kept until you unsubscribe. Pre visit form details are kept only as long as they are useful for your care and are deleted when no longer needed.
Keeping it secure
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our website uses an encrypted connection and access to our systems is password protected. No system is perfectly secure, so we cannot guarantee absolute security.
Please do not send passwords, door codes or other security details through our website forms. If we need something like that, we will ask you directly.
Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that is wrong. Email us at [email protected] and we will respond within a reasonable time. We may need to verify who you are before we release information.
You can unsubscribe from our newsletter at any time using the link at the bottom of any email.
Making a complaint
If you think we have mishandled your personal information, please contact us first at [email protected] so we can try to sort it out. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.